Terms and Conditions PLEASE READ THE FOLLOWING TERMS AND CONDITIONS CAREFULLY
By placing an order with Alps Softech, you confirm that you are in agreement with and bound by the terms and conditions below.
Definitions: The Client : The company or individual requesting the services of Alps Softech. Alps Softech: Primary designer/site owner & employees or affiliates.
General: Alps Softech will carry out work only where an agreement is provided either by email, mail or fax. Alps Softech will carry out work only for clients who are 18 years of age or above. An 'order' is deemed to be a written contract between Alps Softech and the client, this includes email agreements.
Website Design: Whilst every endeavor will be made to ensure that the website and any scripts or programs are free of errors, Alps Softech cannot accept responsibility for any losses incurred due to malfunction, the website or any part of it.
The website, graphics and any programming code remain the property of Alps Softech until all outstanding accounts are paid in full.
Any scripts, cgi applications, php scripts, or software (unless specifically agreed) written by Alps Softech remain the copyright of Alps Softech and may only be commercially reproduced or resold with the permission of Alps Softech.
Alps Softech cannot take responsibility for any copyright infringements caused by materials submitted by the client. We reserve the right to refuse any material of a copyrighted nature unless adequate proof is given of permission to use such material.
Any additions to the brief will be carried out at the discretion of Alps Softech and where no charge is made by Alps Softech for such additions, Alps Softech accept no responsibility to ensure such additions are error free and reserve the right to charge an according amount for any correction to these or further additions.
The client agrees to make available as soon as is reasonably possible to Alps Softech all materials required to complete the site to the agreed standard and within the set deadline.
Alps Softech will not be liable for costs incurred, compensation or loss of earnings due to the failure to meet agreed deadlines.
Alps Softech will not be liable or become involved in any disputes between the site owner and their clients and cannot be held responsible for any wrongdoing on the part of a site owner.
Alps Softech will not be liable for any costs incurred, compensation or loss of earnings due to the work carried out on behalf of the client or any of the clients appointed agents.
Alps Softech will not be liable for any costs incurred, compensation or loss of earnings due to the unavailability of the site, its servers, software or any material provided by its agents.
We have the refund policy for customer:
- If the project not started, customer can take 100% of payment as refund withing 30 days of payment.
- If not satisfied with the services, customer can ask for refund withing 10 days of payment.
- Once a website has been designed and completed and accepted by the client, payment is then due in accordance with our payment terms. Once payment has been made, there is no refunds.
There are no exceptions to this, i.e If the client decides they no longer want the site. As they have commissioned the work , approved it and paid, it is then deemed to be satisfactory..
Database, Application and E-Commerce Development: Alps Softech cannot take responsibility for any losses incurred by the use of any software created for the client. Whilst every care has been taken to ensure products are problem free and accurate, the ultimate responsibility lies with the client in ensuring that all software is functioning correctly before use.
Any scripts, cgi applications or software (unless specifically agreed) written by Alps Softech remain the copyright of Alps Softech and may only be commercially reproduced or resold with the permission of Alps Softech.
Where applications or sites are developed on servers not recommended by Alps Softech, the client is expected to provide or seek any information,additional software,support or co-operation pertaining to the server required in order for the application to be correctly developed. Where large applications are to be developed, it is the clients responsibility to provide a suitable testing environment which is identical to the final production environment.
The client is expected to test fully any application or programming relating to a site developed by Alps Softech before being made generally available for use. Where "bugs", errors or other issues are found after the site is live, Alps Softech will endeavor (but is not obliged to) to correct these issues to meet the standards of function outlined in the brief
Compatibility: Alps Softech will endeavor to ensure that any developed/designed site or application will function correctly on the server it is initially installed in and that it will function correctly when viewed with the web browsing software Microsoft Internet Explorer Version 6 and to an acceptable level with Mozilla browsers. Alps Softech can offer no guarantees of correct function with all browser software. Website Hosting: Whilst Alps Softech recommends hosting companies to host websites, no guarantees can be made as to the availability or interruption of this service and Alps Softech cannot accept liability for losses caused by the unavailability, malfunction or interruption of this service.
Alps Softech reserve the right to refuse to handle in any way, material which may be deemed offensive, illegal or in any way controversial, and also to terminate the free hosting service should the necessity arise Payment of Accounts: A deposit may be required from a new client in certain cases before any work is carried out. It is the Alps Softech policy that any outstanding accounts for work carried out by Alps Softech or its affiliates are required to be paid in full, no later than 30 days from the date of the invoice unless by prior arrangement with Alps Softech .
Once the work is completed to your satisfaction, you are obliged to pay the balance of payment in full. We will contact clients via email and telephone to remind them of such payments if they are not received when due.
If accounts are not settled or Alps Softech have not been contacted regarding the delay, access to the related website may be denied and web pages removed, we will then pass such cases to the Small Claims Court, where non payment will result in county court judgements (ccj's) being added to the clients credit rating.
Following consistent non payment of an invoice our Solicitors will contact the client in question, with a view to taking the matter further and if need be to seek payment through legal procedures, and if necessary court summons.
Any additional costs incurred as a result of chasing late debts, including admin, emails, phone calls or faxes or third party charges will be added to the account in question.